At Aluxso-Store, your satisfaction is our priority. If you’re not completely happy with your purchase, we’re here to help with easy returns and refunds.
Returns
We accept returns within 30 days of receiving your order. To be eligible for a return, your item must be:
Unused and in the same condition that you received it
In the original packaging
To start a return, please contact us at info@aluxso.com with your order number and reason for return. Our customer service team will guide you through the process.
Free Returns
We offer free returns on eligible items. Once your return is approved, we will send you a prepaid return label.
Refunds
Once we receive and inspect your return, we will notify you by email. If approved, your refund will be processed to your original method of payment within 5–10 business days.
Please note:
Shipping costs (if applicable) are non-refundable.
Partial refunds may be granted in certain cases (e.g., damaged packaging).
Exchanges
We’re happy to exchange items if they are defective, damaged, or the wrong product. If you need an exchange, email us at info@aluxso.com with your order details.
Late or Missing Refunds
If you haven’t received your refund after 10 business days:
Check your bank account again.
Contact your credit card company or payment provider.
If you’ve done all of this and still have not received your refund, please contact us at info@aluxso.com.
Non-Returnable Items
Certain types of products are non-returnable, such as:
Personalized or custom-made items
Gift cards
Sale or clearance items (if marked as non-refundable)
Contact Us
For any questions about returns, refunds, or exchanges, feel free to reach out:
📧info@aluxso.com
We’re here to make your shopping experience smooth and worry-free. Thank you for choosing Aluxso-Store!
