Questions & Answers
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CONTACT INFORMATION
Do you have questions about how we can help your company? Send us an email and we’ll get in touch shortly.
Where do you ship?
We offer worldwide shipping! No matter where you are, Aluxso-Store brings style and comfort right to your doorstep.
How long does delivery take?
Delivery times depend on your location, but typically range from 7 to 15 business days. We always provide tracking information for your convenience.
Can I return or exchange an item?
Yes! We have a 30-day return and exchange policy. If you’re not satisfied with your purchase, simply contact our support team.
What payment methods do you accept?
We accept a variety of payment methods, including:
Credit & Debit Cards / PayPal / Apple Pay & Google Pay
How can I contact customer service?
You can reach us anytime via email at info@aluxso.com or through our website’s Contact Us form. We aim to respond within 24 hours.
Do you offer discounts or promotions?
Absolutely! Follow us on social media and subscribe to our newsletter to stay updated on special offers, discounts, and exclusive deals.
Are the products eco-friendly?
We care about the planet! Many of our items are made with eco-friendly or sustainable materials, which we highlight in product descriptions.
Is shopping on your website secure?
Yes! Your security is our priority. We use SSL encryption and work with trusted payment gateways to ensure that all transactions are safe and your personal data is protected.
Can I cancel or change my order after placing it?
Orders can be modified or canceled within 12 hours of purchase. After this window, the order is usually already processed for shipping. Please contact us as soon as possible for assistance.
